At Marcus Digital, we are committed to delivering high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions under which warranties are offered for products purchased from our platform.
1. Warranty Coverage
We offer a standard 1-year limited warranty on most physical products, unless otherwise stated in the individual product listing. This warranty covers manufacturing defects and issues arising from normal, intended use of the product.
Note: Warranty terms may vary depending on the specific product. Please refer to the product description page for more details regarding applicable coverage.
2. Warranty Period
The warranty period begins on the date of purchase and is valid for one (1) year from that date.
3. Warranty Claims
To initiate a warranty claim, please follow these steps:
Contact Us: Email us at support@marcusdigital.website or call us at +1 210-273-0905.
Provide Details: Include your order number, the product name, a clear description of the issue, and any supporting photos or videos.
Return Authorization: Once your claim is reviewed and approved, we will issue return instructions and authorize the process for repair or replacement.
4. Exclusions
This warranty does not cover the following:
Damage due to misuse, accidents, or abuse
Normal wear and tear over time
Unauthorized repairs, modifications, or tampering
Products purchased through unauthorized third-party sellers
Any issues not related to manufacturer defects
5. Limitation of Liability
Marcus Digital’s responsibility under this warranty is limited solely to the repair or replacement of the defective product. We do not assume liability for:
Any indirect or incidental damages
Loss of use or data
Installation errors or third-party service issues
6. Contact Information
For warranty assistance or additional support, please reach out to:
📍 Marcus Digital
6070 Copperfield Drive, Fort Worth, TX 76132
📧 support@marcusdigital.website
📞 +1 210-273-0905
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